In our most recent monthly Newsletter Education Box (available on our website) we address the topic of outsourcing your mental health billing overseas. Associated Billing Center, LLC has recently contracted with an influx of mental health providers who had previously worked with billing companies who did not disclose that they were actually sending their claims overseas for processing. This is not a safe practice. Several new providers told us there was a complete lack of transparency on the part of their billing company concerning the processing of claims overseas. Mark, a new provider with us said that he found out that his patient information and billing was being routed overseas after becoming suspicious when he could never speak to the person actually doing his billing.
An overseas billing company may sign a contract specifying that they will be responsible for violations concerning HIPAA/HITECH compliance. Mitigating these breaches of contract can often be quite challenging and costly to an individual provider or group practice.
Countries like India, China, and Vietnam have become popular for outsourced billing and other services. These countries, however, also have less regulatory rigor and uniformity when it comes to information security standards and monitoring, resulting in poorly-controlled security of sensitive data according to Tim Williams, Vice Chairman of Pinkerton.
Thanks to our new providers for reminding us why it is a hard lesson learned when they contracted with a “domestic” billing company that did not disclose that the actual billing takes place in an overseas location. Yes, this is commonly referred to as a lack of transparency.
Source: Gary R’nel
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